Return & Refund Policy

Returns

At Urban Treasuress, your satisfaction is our priority. If you are not fully happy with your purchase, you may request a return under the following conditions:

  • Returns must be requested within 7 days of delivery.

  • Items must be unused, unworn, and in their original packaging with all tags intact.

  • Certain items such as earrings, personal care accessories, or sale items are non-returnable for hygiene and safety reasons.

Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping charges are non-refundable.

Exchanges

  • We currently offer exchanges only for defective or damaged items.

  • If you receive a defective product, please contact us within 48 hours of delivery with pictures for verification.

Cancellations

  • Orders can be cancelled within 12 hours of purchase, provided they have not yet been shipped.

How to Request a Return/Refund

  1. Contact our support team at contact us with your order details.

  2. Pack the item securely in its original packaging.